1. Shipping Policy
Processing Time
- Orders are typically processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
- We offer standard and expedited shipping options.
- Estimated delivery times:
- Standard Shipping (U.S.): 5–7 business days
- Expedited Shipping (U.S.): 2–3 business days
- International Shipping: Delivery times vary depending on destination (typically 7–21 business days).
Shipping Fees
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered on orders above a specified amount (if applicable).
Tracking
- Once your order is shipped, you will receive a confirmation email with tracking details.
Delays
- We are not responsible for shipping delays caused by carriers, customs, weather, or other factors beyond our control.
2. Returns Policy
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
The following items are not eligible for return:
- Gift cards or downloadable products.
- Personalized or custom-made items.
- Clearance or final sale items.
Return Process
- To initiate a return, please contact us at Contact@stuoneridge.shop with your order number and details.
- Once your return is approved, we will provide instructions for shipping the item back.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
Refunds
- Once we receive and inspect the returned item, we will notify you of approval or rejection.
- Approved refunds will be issued to your original payment method within 5–10 business days.
Exchanges
- If you received a defective or incorrect item, please contact us. We will cover the shipping cost for exchanges.
3. Contact Us
If you have any questions regarding our Shipping & Returns Policy, please contact us at:
STUONE RIDGE LLC
📍 2126 W 109TH PL, LOS ANGELES, CA 90047
📧 Email: Contact@stuoneridge.shop
📞 Phone: (310) 859-9127